When your data goes missing
You push a batch of new leads into Expandi and expect them in your CRM or CSV download—but nothing happens. No imports, no updates, just an empty grid or stale file. If you’ve wrestled with ghost records and stalled exports, this is your rescue guide.
What’s really happening?
Expandi’s data sync relies on stable API connections and proper file formats. Common blockers include:
API latency or timeouts: HubSpot or other CRMs may throttle calls, causing sync jobs to hang without obvious errors.
Format mismatches: CSV exports can freeze if columns don’t match expected headers or contain unexpected characters.
Session expiration: expired API tokens halt scheduled syncs until you reauthenticate.
Because Expandi doesn’t always surface clear error messages, these issues linger—users see “no new data” but no failure logs.
1) Quick-fix: unstick your sync now
Reconnect your API
In Integrations > HubSpot (or your CRM), click Reconnect to refresh the OAuth token.
Check export fields
Open your CSV template and ensure all required headers match Expandi’s field mapping (no missing or extra columns).
Run a manual sync/export
Trigger the sync or export manually and monitor your network calls (use browser dev tools or a Postman test) to spot any timeouts.
Once your API is live and your file format is corrected, new leads will flow into your CRM and CSV without delay.
2) Prevent future sync stalls
Schedule off-peak syncs: run heavy exports during low-traffic hours to avoid API throttling.
Validate file schema: use a template file and data validation step before full exports.
Enable retry logic: if your tool allows it, set automatic retries on failure with exponential backoff.
Monitor sync health: build a simple dashboard or use alerts to notify you of stalled jobs.
These best practices keep your data pipelines humming.
3) Why ReactIn never drops a lead
Tired of chasing sync issues? ReactIn’s real-time CRM integration and SmartLists guarantee flawless data flow:
Instant two-way sync – leads captured in our SmartLists push to your CRM or email tool instantly via webhooks, no batch jobs required.
Built-in validation and mapping – field mappings are preset and validated before syncing, eliminating format errors.
Automatic retry & monitoring – failed sync attempts retry in the background with alerts if human attention is needed.
With ReactIn, every lead you capture shows up where you need it—no missing rows, no stalled exports.
Ready to keep your data in lockstep?
Switch to ReactIn and enjoy bulletproof syncs and exports.
